Customer satisfaction is one of our goals. If you are not completely happy with your purchase, we would like to know about it. If something is wrong, we will do what we can to make it right. All cookie orders are "Special" orders and are NOT eligible for exchange or return unless there is a legitimate defect in the merchandise.
Your satifaction is important to us.If you would like to cancel or change an order that you've just placed, please contact us via email at firstname.lastname@example.org as soon as possible. Cancellations must be made within 2 days after order has been placed. After 2 days, cookie orders are not cancelable.
We'll do everything we can to accommodate your request. However; items that have already been baked or shipped cannot be cancelled. We recommend you make sure that the item(s) you ordered is 100% of what you honestly want to receive.